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Refund Policy

A Legal Disclaimer

By using this website, you agree to all applicable policies including our Terms & Conditions, Privacy Policy, Shipping, Returns, and Exchange policies. Melsina reserves the right to update or modify these at any time without prior notice. All purchases and interactions are subject to Indian law. We are not liable for indirect or consequential losses arising from the use of our services or products

Refund Policy -

Effective as of 6th May,2025

This Refund and Exchange Policy outlines the terms and conditions under which MELSINA accepts returns and exchanges for products purchased through our website and other sales channels (collectively, the “Site”). By purchasing from MELSINA, you acknowledge and agree to the terms outlined in this policy.

1. RETURNS

1.1 Return Eligibility
We accept returns of eligible items within 7 days from the date of receipt. To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition, with all tags and packaging intact.

  • The item must be purchased from MELSINA's website or authorized sales channels.

  • The return request must be initiated within 7 days of receiving the product.

1.2 Non-Returnable Items
The following items are not eligible for return:

  • Sale or discounted items

  • Products marked as final sale

  • Personalized or custom-made items

  • Items that have been used or damaged by the customer

2. EXCHANGES

2.1 Exchange Eligibility
We offer exchanges for eligible items within 7 days of receiving the product, subject to stock availability. To qualify for an exchange, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition, with all tags and packaging intact.

  • The exchange request must be initiated within 7 days of receiving the product.

  • The item you wish to exchange must be of equal or lesser value.

2.2 Exchange Process
If you wish to exchange an item, please contact MELSINA's customer support at support@melsina.com or call +91-9650838563. Once the exchange request is approved, the customer must return the item to MELSINA’s designated return address. A new item will be shipped once the returned product is received and inspected.

3. REFUND POLICY

3.1 Refund Eligibility
If your return meets the criteria outlined above, we will process your refund to the original payment method. Refunds will be issued within 7 business days from the date we receive the returned product.

3.2 Partial Refunds
MELSINA reserves the right to issue a partial refund in cases where the returned item is damaged, used, or not in its original condition, or if the return request is made outside of the specified return window.

3.3 Refund Processing Fees
Refunds may be subject to processing fees in cases of misuse or non-eligibility under this policy. Any such fees will be deducted from the refund amount.

4. RETURN & EXCHANGE PROCESS

4.1 Return/Exchange Initiation
To initiate a return or exchange, you must contact MELSINA's customer support team within 7 days of receiving your order. Please provide the following details:

  • Order number

  • Product name and SKU

  • Reason for return or exchange

  • Photographic evidence (if applicable)

4.2 Return Shipping Costs
Customers are responsible for the return shipping costs unless the product received is damaged, defective, or incorrect. In such cases, MELSINA will bear the return shipping costs.

4.3 Return Address
Please contact MELSINA’s customer support for the return address.

4.4 Inspection and Approval
All returned items will undergo an inspection process upon receipt. Items that do not meet the return criteria will be rejected, and no refund or exchange will be processed.

5. DAMAGED OR DEFECTIVE PRODUCTS

5.1 Product Damages or Defects
If you receive a damaged or defective product, please contact MELSINA customer support within 7 days of receiving the product. We may require photographic evidence of the damage or defect. Once verified, MELSINA will offer a replacement or a full refund, depending on stock availability and customer preference.

5.2 Incorrect Products
In the event that an incorrect product is shipped to you, please contact customer support immediately. MELSINA will arrange for the correct product to be sent, and we will cover the shipping costs for returning the incorrect item.

6. CANCELLATIONS

6.1 Order Cancellation
Orders may be canceled within 24 hours of purchase. After this period, cancellations will not be accepted unless the order has not been processed or shipped. Once an order has been dispatched, it cannot be canceled.

6.2 Refund for Canceled Orders
If an order is canceled within the allowed timeframe, a full refund will be processed to the original payment method.

7. EXCEPTIONS TO REFUND AND EXCHANGE POLICY

MELSINA reserves the right to refuse returns or exchanges in certain cases, including but not limited to:

  • Items returned outside the specified return window of 7 days.

  • Items that have been used, worn, or damaged by the customer.

  • Items returned without the original tags or packaging.

8. CONTACTING CUSTOMER SUPPORT

If you have any questions or concerns about your return, exchange, or refund request, please contact our customer support team:

9. CHANGES TO REFUND AND EXCHANGE POLICY

MELSINA reserves the right to amend this Refund and Exchange Policy at any time without prior notice. Any updates will be posted on this page, and the effective date of the revision will be noted at the top of the page. It is the customer's responsibility to review this policy periodically for any changes.

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