Exchange Policy

Effective as of 6th May,2025

This Exchange Policy outlines the terms and conditions under which MELSINA accepts exchanges for products purchased through our website and other sales channels (collectively, the “Site”). By purchasing from MELSINA, you acknowledge and agree to the terms outlined in this policy.

1. EXCHANGE ELIGIBILITY

1.1 Exchange Period
MELSINA accepts exchanges for eligible products within 7 days from the date of receipt. To qualify for an exchange, the following conditions must be met:

• The item must be unused, unworn, and in its original condition, with all tags and packaging intact.

• The item must be purchased from MELSINA’s website or authorized sales channels.

• The exchange request must be initiated within 7 days of receiving the product.

1.2 Non-Exchangeable Items
The following items are not eligible for exchange:

• Sale or discounted items

• Products marked as final sale

• Personalized or custom-made items

• Items that have been used, damaged, or altered by the customer

2. EXCHANGE PROCESS

2.1 Initiating an Exchange
To initiate an exchange, please contact MELSINA’s customer support at support@melsina.com or call +91-9650838563. Kindly provide the following details:

• Order number

• Product name and SKU

• Reason for exchange

• Photographic evidence (if applicable)

Upon receiving your exchange request, we will review it and confirm whether the item is eligible for exchange.

2.2 Exchange Approval
Once your exchange request is approved, you will receive instructions on how to return the item to MELSINA’s designated return address. Please note that exchange approval is subject to stock availability.

2.3 Return Shipping Costs
Customers are responsible for the return shipping costs unless the item is defective, damaged, or incorrect. In such cases, MELSINA will bear the return shipping costs.

2.4 Inspection and Approval of Returned Item
Upon receiving the returned item, MELSINA will inspect it to ensure it meets the return conditions (unused, unworn, and in original condition). If the item passes inspection, MELSINA will process the exchange and send the new product to the customer. If the item does not meet these criteria, the exchange will not be processed, and the product will be returned to the customer.

3. EXCHANGE FOR AN ALTERNATIVE PRODUCT

3.1 Same Value Exchange
Exchanges are allowed for products of equal or lesser value. If you wish to exchange your item for a product of higher value, the customer will be responsible for paying the price difference.

3.2 Product Availability
Exchanges are subject to stock availability. If the item you wish to exchange for is out of stock, we will offer you the option to select another product or process a refund.

4. DAMAGED OR DEFECTIVE PRODUCTS

4.1 Exchange for Damaged or Defective Products
If you receive a damaged or defective product, please contact MELSINA’s customer support team within 7 days of receiving your order. We may require photographic evidence of the damage or defect. Upon verification, MELSINA will arrange for an exchange of the damaged or defective product at no additional cost.

4.2 Incorrect Products
If you receive an incorrect item, please notify MELSINA’s customer support immediately. We will arrange for the correct product to be sent, and the incorrect item will be returned at MELSINA's expense.

5. RETURN OF EXCHANGED ITEMS

5.1 Exchanged Items Cannot Be Returned
Once an item has been exchanged, it cannot be returned unless it meets the criteria for being damaged, defective, or incorrect. In such cases, the standard return and exchange process will apply.

6. CANCELLATIONS

6.1 Order Cancellation
Orders can only be canceled within 24 hours of purchase. Once an order has been shipped, it cannot be canceled, and only exchanges will be accepted.

7. EXCEPTIONS TO EXCHANGE POLICY

MELSINA reserves the right to refuse exchanges in certain cases, including but not limited to:

• Items returned after the specified exchange period of 7 days.

• Items that have been used, worn, or damaged by the customer.

• Items returned without original tags, packaging, or in an unsellable condition.

8. CONTACTING CUSTOMER SUPPORT

If you have any questions or concerns regarding your exchange, please contact our customer support team:

• Email: support@melsina.com

• Phone/WhatsApp: +91-9650838563

• Instagram: @melsinaofficial

9. CHANGES TO EXCHANGE POLICY

MELSINA reserves the right to amend this Exchange Policy at any time without prior notice. Any updates will be posted on this page, and the effective date of the revision will be noted at the top of the page. It is the customer’s responsibility to review this policy periodically for any changes.